Terms and Condition
NWC Office Furniture
Vancouver, Washington
Effective date: 10/22/2016
These Terms and Conditions cover purchases and services offered by NWC Office Furniture and use of officefurniture-pdx.com and our linked office planning tools. “NWC,” “we,” and “our” refer to NWC Office Furniture. “You” refers to the customer or website user.
1. Orders and Agreements
For purchases and services, these terms apply when provided before ordering and accepted as part of the transaction.
Please review your quote or order confirmation for product descriptions, quantities, dimensions, condition, finishes, pricing, and included services. A specific written agreement accepted by both parties controls over a conflicting general term.
Requesting a quote or submitting a space planning inquiry does not place an order or reserve inventory.
2. Pricing and Availability
All prices are in US dollars. Applicable taxes, delivery, assembly, installation, removal, and other services are additional unless expressly included in your written order.
Inventory and availability may change, especially for used furniture. Availability is confirmed when NWC accepts your order. Promotional pricing applies only under the conditions stated in the offer.
If we discover a material pricing or listing error, we will contact you before proceeding. If we cannot fulfill an order and you do not accept an alternative, we will refund payment for the unfulfilled portion.
3. Payment and Scheduling
Payment in full is required before delivery or installation is scheduled unless NWC agrees to different payment terms in writing.
Any deposit, balance deadline, reservation, or other payment arrangement must be stated in the accepted order. Changes to an order may affect its price or schedule. Additional charges require your approval before the additional work proceeds.
4. New Used and Refurbished Furniture
Products will be identified as new, used, or refurbished.
Used furniture may have disclosed scratches, finish variations, wear, or signs of previous use. Refurbishment includes only the work described in the order.
Product photographs may show representative items or optional accessories. Your accepted order identifies the products and accessories included in your purchase.
Keys for used furniture are not included unless expressly listed.
5. Warranties
Any written warranty provided by NWC will be supplied with the order. Manufacturer warranties, when applicable, follow the manufacturer’s coverage, eligibility requirements, and claim procedures. Please ask about warranty coverage before purchasing.
Describing furniture as used does not waive promises about its condition or eliminate warranties or remedies provided by applicable law. These terms do not make a blanket disclaimer of implied warranties.
6. Pickup and Delivery
Pickup arrangements, delivery charges, service areas, and any promised completion date will be confirmed in your order.
Estimated dates may change because of inventory, supplier delays, weather, or access conditions. We will communicate material delays and discuss available options consistent with your agreement and applicable law.
Delivery is not free unless expressly included in the accepted offer.
Before scheduling, tell us about stairs, elevators, parking restrictions, loading requirements, narrow entrances, and building rules. Provide safe, clear access and have an authorized person available to receive the order.
Unexpected work or a repeat visit may require a revised quote approved by you.
For customer pickup, bring a suitable vehicle and secure the load appropriately. Ask about loading assistance in advance.
Please inspect furniture upon receipt and promptly report visible damage, missing items, or incorrect products. Include your order information and photographs when practical. Signing a delivery receipt does not waive claims for concealed defects or other rights provided by law.
7. Installation and Removal Services
Assembly, installation, reconfiguration, disassembly, and removal are included only when listed in the accepted scope of work.
Customers must obtain necessary building approvals, identify site hazards, and provide access to the work area. NWC will review unexpected site conditions before agreeing to additional work or charges.
Electrical connections, wiring, and related permits must be handled by an appropriately licensed electrical contractor unless a separate lawful arrangement is expressly documented. Furniture installation does not include authorization to perform electrical work.
For removal or liquidation services, the accepted agreement must identify the items involved. You must own those items or have authority to authorize their removal.
8. Order Changes and Cancellations
Contact NWC as soon as possible to request a change or cancellation.
Manufacturer orders, custom finishes, altered products, and work already performed may affect the options available. Any cancellation charge or noncancelable condition must be disclosed and agreed before purchase and must comply with applicable law.
We will explain applicable charges and any remaining refund in writing. These terms do not make every deposit automatically nonrefundable.
9. Returns and Refunds
For a voluntary return because you changed your mind, contact NWC before bringing back furniture.
Return eligibility, deadlines, required condition, and transportation arrangements must be disclosed before purchase. Please request the return terms for your specific products before ordering.
An approved voluntary return of used cubicles is subject to a restocking fee of 50% of the returned merchandise price, excluding tax, only when that charge was disclosed and agreed before purchase and is permitted by law. Applicable tax adjustments will follow the law.
The restocking policy does not apply to a remedy required for defective, misdescribed, damaged, or incorrectly supplied goods, or to another refund required by law.
Completed services and delivery charges will be handled according to the accepted agreement and applicable law.
Contact NWC about a product problem even if it falls outside a voluntary return policy.
10. Space Planning and Office Planner Tools
Our planning tools and preliminary layouts help you explore furniture arrangements.
Confirm room dimensions, doorways, columns, outlets, and access before ordering. Planner displays and preliminary drawings are estimates. They do not reserve inventory, guarantee pricing, or constitute architectural, structural, electrical, accessibility, or fire code approval.
Final layouts and installation require site verification and any necessary building or professional approvals. If NWC agrees in writing to measure a space or provide a specific planning service, that responsibility remains part of the project.
Submit only plans, photographs, logos, and other materials you have permission to use. NWC may use submitted materials to respond to your inquiry and carry out requested planning or order services. Submitting materials does not authorize NWC to advertise your project publicly.
11. Website Use and Content
You may view our website, use available planning tools, and save information for your own purchasing or planning needs.
Do not interfere with the website, attempt unauthorized access, upload malicious content, or reproduce NWC content for resale or commercial republication without permission.
Third-party brands, trademarks, and product names belong to their respective owners.
Screen colors and illustrative images may differ from physical finishes. Ask for specifications or available samples before purchasing.
Links to external websites are provided for convenience. Those websites and services are controlled by their respective operators.
12. Questions and Disputes
Please contact NWC with your order number, a description of the issue, and your requested resolution so we can try to resolve your concern.
Washington law governs to the extent applicable, without displacing mandatory protections of another jurisdiction that apply to your transaction.
Nothing in these terms requires arbitration, waives lawful small claims or court rights, limits statutory consumer remedies, or excuses liability that cannot lawfully be excluded.
13. Updates to These Terms
We may update these terms for future website use and transactions by posting a revised version with its effective date.
An update does not change an existing accepted order unless both parties agree or applicable law requires the change.
If a provision is unenforceable, the remaining provisions apply to the extent permitted by law.
14. Contact Us
NWC Office Furniture
6707 NE 117th Ave, Suite 102B
Vancouver, WA 98662
Phone: 503-706-5595
Email: kenny@nwc-pdx.com
Website: https://officefurniture-pdx.com/
Showroom hours:
Monday through Friday, 7 AM to 3 PM